Dr. Kogila Shanti
Programme Overview
These modular concepts in the specific areas of Food & Beverage Operations are designed to incorporate current industry practices in fundamental operational aspects, supervisory skills or middle management duties and tasks that are an everyday concern to industry personnel. Participants will be provided with intensive hands-on training within the restaurant and bar sections concerned to provide a comprehensive approach to service techniques. This methodology will better equip them with real world industry standards and the maturity to provide effective work performance. This course provides the participants the opportunity to gain familiarity with a variety of service tools, equipment and procedures, and demonstrate the essential ability to perform exemplary service in both formal and informal food and beverage operations, thereby providing guests with a wholesome and satisfying dining experience.
COURSE MODULES
- Introduction to Food and Beverage Industry
- Understanding Food & Beverage Service
- Service Excellence
- Product Quality
- General Appearance & Hygiene
- Customer Hosting & Communication
- Suggestive & Up-Selling Methods Reservation Takings & Customer Handling
- Table Setting & Procedures
- Standard Opening & Closing Duties
BENEFITS
- Participants will gain the knowledge, skills, abilities and confidence to fulfil the demand for competent F&B Service Crew to exceed guest expectations and provide exceptional service at F&B outlets in restaurants or hotels.
- Participants will realize the full potential of specific skills in each section of Food & Beverage Operations, thus enabling them to explore every avenue of service standards that is current to industry on an international level.
LEARNING OUTCOMES
WHO SHOULD ATTEND
- 24 hours i.e. 4 hours per week for 6 weeks
- 15th March 2023
- English
- Classroom Learning & Hands-on Training
- RM00.00
To register or enquire
- +6 017 3340464
- +6 05-292308
- 1 800 889461
- shanti.neumatrix@gmail.com
- dr.kogila.shanti@gmail.com
